Cancellation policy

Subscriptions, Pre-Orders & Try Before You Buy: Changes and Cancellations

Some items in our store may be offered as a subscription, a pre-order, or a try-before-you-buy purchase. Here’s how changes and cancellations work for each.

Subscriptions

A subscription delivers your items on a repeating schedule, based on the duration and frequency you choose. Your payment details are stored securely, and you’ll be charged for each delivery unless you’ve paid in advance.

Some subscriptions renew automatically at the end of their term. If you don’t want yours to renew, you can cancel it.

You can change or cancel your subscription at any time. Just open the link to your order in your confirmation email and manage it from there. For information on returns and refunds, see our returns policy.

Pre-Orders

A pre-order lets you buy a product that’s out of stock or not yet available. At checkout, we may collect no payment or a partial deposit and securely store your payment method. We’ll charge the full or remaining balance when your order is fulfilled.

If your pre-order is partially paid and hasn’t been fulfilled yet, you can cancel it. Once it has been fulfilled, it can no longer be canceled, but you can request a full or partial refund. See our returns policy for details.

Try Before You Buy

With a try-before-you-buy item, we authorize your payment method before your order ships. You’ll then have a set amount of time to decide whether to keep the item. If you haven’t returned it by the end of that period, we’ll charge your payment method the full amount.