Shipping policy

U.S. Domestic Shipping

Orders are processed and shipped within 1-2 business days.

We are excited to provide our customers with two convenient US domestic shipping options: Ground Shipping and Priority Shipping. US orders ship with USPS, UPS, or FedEx. This shipping policy outlines the details and procedures for both shipping methods, ensuring a seamless and transparent shipping experience.

• Ground Shipping: This option provides cost-effective shipping with an estimated delivery within 3-4 business days.
• Priority Shipping: Choose this option for expedited shipping, with an estimated delivery within 1-2 business days.

International Shipping

Yes, we are happy to accommodate customers outside of the US! However, note that international orders may be subject to additional duties, taxes, or customs fees. The buyer will be held responsible for any additional duties, taxes, or customs fees required. Mark Pickleball is not responsible for any country restriction, duty tax, or any other fees collected.

International orders ship with DHL, UPS, or FedEx. Orders to China, Hong Kong, Malaysia, the Philippines, Singapore, Taiwan, and Vietnam ship from our Asia warehouse with SF Express.

Tracking

Upon shipment, you will receive an email notification including a tracking number. This number allows you to monitor the progress of your package through the carrier's website or via the provided tracking link.

Shipping Delays

While we strive for timely deliveries, external factors such as weather conditions, natural disasters, and carrier operational challenges can lead to shipping delays. Your understanding in such cases is greatly appreciated.

Order Tracking and Support

Should you have any inquiries about your order's shipping status, tracking information, or delivery, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you with the information you need.