Purchased my first Mark One X from a friend used. I was very pleased with the performance so finally after 6 months of playing with my first used paddle, I bought one brand new from Mark Pickleball.
I was super pleased with my paddle right out the box, having some great games on the rec courts. After one week of play, noticed lose feeling at the handle. There was a slight crack. I was sick to my stomach because I had just given away my used paddle to a buddy and I had been training for my first tournament that was 8 days away. I emailed the folks at Mark explaining what happened and sent some pictures and they got right back to me. Perfect customer service. They said it was probably a manufacturer defect and that they would send me a brand new paddle that day(1/10/25).
I live in Hawaii and my paddle arrived on Tuesday(1/14/25). Played that same night and the paddle was just as I expected with a little more spin when new. Fast forward to Saturday the 18th and me and my partner played in a 3.5 mens division and we took gold winning first place!
Big thanks to Mark Pickleball and their team, I look forward to supporting their business
, Mahaloz 🤙🏽🤙🏽