Frequently Asked Questions
Where are MARK paddles made?
All MARK Pickleball paddles have an Origin of China (Country of Origin: China) and are Designed & Quality-Controlled in the USA.
Are your products warrantied?
Learn more about our warranty policy.
What is your refund policy?
For paddle orders placed through our site, markpickleball.com, we offer a 30-day hassle-free return or exchange policy.*
To be eligible for a return, your item must be in the same condition that you received it, and unworn or unused. To start a return, you can contact us at contact form.
More information can be found here: refund policy.
Who do I contact for customer support?
For any questions about any of our products, please contact customer support here: contact form.
What is your shipping policy?
We strive to process all orders in one to two business days. For information about shipping times and potential carrier delays, read more here.
How do I care for my Pickleball paddle?
The three most important steps in caring for your paddle are:
- Keeping it clean. For KevlaCarbon paddles you can use a damp cloth. For Carbon Fiber surfaces you can use a paddle eraser.
- Avoid extreme temperatures. Leaving your paddle in a hot or cold car for a long period of time can affect its performance.
- Invest in a cover like one of our Pickleball Covers. It may pay for itself in extended paddle life.
How do I clean my paddle?
We recommend using a damp cloth to clean your unMARKed 2026. Please refrain from using paddle erasers made for paddles from different generations.
